Shipping Policy

At illuminé, delivery arrangements depend on the products ordered and the destination. Please review the relevant section below.

1. Pakistan orders — illuminé products

This section applies to illuminé’s own products available for delivery within Pakistan.

Processing time

Orders are processed within 1 business day after order confirmation.

Delivery time

Estimated delivery is 3–4 business days in total, including processing. After dispatch, delivery is expected within 2 business days. These are estimates, not guaranteed deadlines.

Shipping charges

Shipping costs are calculated and displayed at checkout before you place your order.

Fulfillment

Pakistan orders for locally stocked illuminé products are fulfilled from our local inventory. They are not shipped through the international fulfillment arrangement described below.

2. United States orders — international catalog

This section applies to products available for delivery to the United States through our international catalog. We currently offer international delivery to the United States only.

Processing time

Orders are processed within 1–3 business days after payment is confirmed.

Delivery time

Estimated standard delivery is 5–8 business days after dispatch. Processing time is additional. Delivery may take longer because of carrier delays or customs processing.

Fulfillment

Products in our international catalog are fulfilled and shipped directly by our international fulfillment partner from the supplier’s warehouse. Third-party products retain their own brand identities and are not presented as manufactured by illuminé.

Tracking

International orders include tracking. Tracking details are sent by email after shipment.

Shipping charges

Shipping rates are calculated and displayed at checkout before you place your order.

Information for all orders

Delivery estimates

Delivery estimates may be affected by public holidays, courier operations, customs processing where applicable, or events outside our control.

Delivery details

Please check that your delivery address and contact details are correct before placing an order. If you notice an error, contact us promptly. Changes may not be possible after dispatch.

Delayed, damaged or incorrect orders

For delivery concerns, contact us with your order number. For damaged or incorrect items, follow the instructions and reporting timeframe in our Refund and Return Policy.

Contact

For shipping questions, email illumine426@gmail.com and include your order number if you have already placed an order.